Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout.
Can I modify or cancel my order?
We begin processing orders quickly, but if you need to make a change please email us at touchofswan@gmail.com as soon as possible and we will do our best to accommodate you before your order ships.
Shipping
How long will it take to receive my order?
Canada:
Standard shipping — 3 to 5 business days
Expedited shipping — 1 to 2 business days
United States:
Standard International shipping — 3 to 6 business days
Expedited Shipping — 2 to 3 business days
Please note that the processing time is 1 business day before your order ships.
How much does shipping cost?
Enjoy FREE shipping on all orders!
Will I receive tracking information?
Yes — once your order ships you will receive a tracking number by email so you can follow your package every step of the way.
Returns & Exchanges
What is your return policy?
Return Policy
At Touch of Swan, we want to make sure you love the jewelry you receive. If it's not quite right, here's how returns work.
Return Window
We accept returns within 14 days of delivery for unworn items in their original packaging. Returns are available to customers in the United States and Canada, and are issued as store credit only.
To start a return, email us within 14 days of delivery for approval and next steps.
Return Eligibility
To qualify for a return:
- Items must be unworn, in original condition, and free of visible damage
- All original packaging must be included (box, pouch)
Non-returnable items:
- Sale items
- Earrings (for hygiene reasons)
Return Shipping & Refunds
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- Once received and approved, returns are issued as store credit only
U.S. Orders: Due to customs, processing, shipping, and restocking costs, 20% of the order value is non-refundable. The remaining balance will be issued as store credit once the return is approved.
What if my item arrives damaged or defective?
We take great care in packaging every order, but if your piece arrives damaged, please contact touchofswan@gmail.com within 48 hours of delivery with your order number and a photo of the item. We will make it right!
Packaging
How will my order be packaged?
Every Touch of Swan order comes in a jewelry box and velvet pouch to keep your pieces safe as we believe the unboxing should feel just as special as the piece itself. Orders are then carefully packaged in a shipping box for safe delivery.